Privacy Policy

Effective Date: February 4, 2026

LodgeSpot ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the LodgeSpot mobile application and related services ("Service").

By using LodgeSpot, you agree to this Privacy Policy.

1. Information We Collect

We collect only information that is necessary to operate and improve our service.

a) Information You Provide

Name
Phone number
Email address (if provided)
Booking details (such as selected lodge and dates)
Messages or inquiries sent through the app

b) Information Collected Automatically

Device type and operating system
App usage data (such as screens visited and actions taken)
IP address (used for security and basic analytics)

2. Payment Information

LodgeSpot only collects your payment and disburses it to the lodge when your check-in is confirmed. We send you a check-in confirmation alert through the app and your email.

In case you haven't checked in at your booked lodge and receive a check-in alert, please contact LodgeSpot as early as possible so that we can stop the fraud.

3. How We Use Your Information

We use your information to:

Enable lodge discovery and booking requests
Connect customers with lodge owners
Share booking details with the selected lodge
Send confirmations, updates, and important service notices
Improve app performance and user experience
Prevent fraud, abuse, or misuse of the platform

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We may share limited information only when necessary:

With lodge owners to facilitate a booking (such as your name and phone number)
With service providers that support app hosting, analytics, or infrastructure
When required by law or legal process

All third parties are required to handle your information securely.

5. Data Storage and Security

Your data is stored using secure and reputable cloud services.
Reasonable technical and organizational measures are used to protect your information.
Access to personal data is limited to authorized personnel only.
While no system is completely secure, we take reasonable steps to protect your data.

6. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Meet legal and regulatory requirements
Resolve disputes and enforce agreements

You may request deletion of your data at any time.

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Withdraw consent where applicable

To exercise these rights, contact us using the details below.

8. Children's Privacy

LodgeSpot is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Services

LodgeSpot may contain links to third-party services or contact details of lodges. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app with an updated effective date.

Continued use of LodgeSpot means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

LodgeSpot

legal@lodgespotafrica.com

+256771350295

Last updated: February 4, 2026